Is this Playacar Zona Hotelera resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Playacar Zona Hotelera resort?

Check-in time for Playacar Zona Hotelera resort starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Playacar Zona Hotelera resort have a swimming pool?

Yes, this Playacar Zona Hotelera resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Playacar Zona Hotelera resort?

Best-rates for the Playacar Zona Hotelera resort starts from $1,006 per night with includes Air Conditioner, Private Beach, Ocean View, Accessibility, Business Services, Toiletries, Breakfast, Oceanfront, Transportation/Shuttle, Wellness Facilities, Spa, Entertainment, Child Friendly, Pool, Wheelchair Accessible, Balcony/Terrace, Security/Safety, Bar, Guest Services, Laundry, Parking, View, Sports/Activities, Restaurant, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Playacar Zona Hotelera resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Playacar Zona Hotelera resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Playacar Zona Hotelera resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Playacar Zona Hotelera resort?

Based on the information reported by the owner or manager, the Playacar Zona Hotelera resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Playacar Zona Hotelera resort?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Palmaïa The House of AïA All Inclusive Wellness Resort | Resort in Playa del Carmen

| 9.6 (221 Reviews) | 11 Bathrooms 30 Guests

Playacar Zona Hotelera Resort | Palmaïa The House of AïA All Inclusive Wellness Resort

Resort in Playacar Zona Hotelera, Playa del Carmen

Offering amazing views of the Caribbean Sea, Palmaïa – The House of AïA is a luxury all-inclusive resort that features large outdoor pools, a wonderful spa and beauty center, 5 à la carte restaurants and beautiful suites with private terraces. Its privileged location between the sea and the jungle allows guests to relax and reconnect with nature. In addition, Palmaïa The House of AïA Wellness Resort at Riviera Maya offers wellness programs and personal growth practices such as yoga classes, meditation, cacao ceremonies and sound therapies. It also has a 24-hour fitness center. The spacious suites of this holistic resort have air conditioning, free WiFi, mini-bar, a Nespresso coffee machine, a seating area with a sofa and flat-screen TV and eco-friendly amenities. Concierge services are available 24/7, as well as gourmet room service. For families, Palmaïa operates a holistic fun children's activities program led by certified Waldorf Educators. Also, the resort has 4 specialty restaurants and a food truck, which offer plant-based menus and serve high-quality ingredients. The spa has a natural cenote and a temazcal. Treatments include massages and healing therapies. Palmaïa The House of AïA Wellness Resort at Riviera Maya is located 3.1 mi away from Playa del Carmen’s downtown. Cancun International Airport is 40 minutes drive from the accommodations, and the property offers a paid airport shuttle service.

Palmaïa The House of AïA All Inclusive Wellness Resort is located in Playa del Carmen.

This 166 Bedrooms Resort is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Business Services, Toiletries, Breakfast, and several others. This is a 5 star rated property and has over 221 reviews with the average score of 9.6 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Resort for your next visit, you will surely love it.

You can check the reviews and description of this 166 Bedrooms Resort if you want to learn more about this place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This Palmaïa The House of AïA All Inclusive Wellness Resort in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Palmaïa The House of AïA All Inclusive Wellness Resort”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Resort, please let us know.

Amenities

Air Conditioner

Parking

Pool

View

Wheelchair Accessible

Private Beach

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Breakfast

Coffee house on site

Snack bar

Breakfast in the room

Wine/Champagne

Special diet meals (on request)

Restaurant

Fruit

Parking

Parking on site

Accessible parking

Parking

Free parking

Private Parking

Activities

Live music/Performance

Pedicure

Hair coloring

Massage

Beachfront

Locker rooms

Private beach area

Hair treatments

Spa facilities

Hairstyling

Foot bath

Playground

Beach

Makeup services

Spa lounge/Relaxation area

Full-body massage

Manicure

Yoga classes

Haircut

Fitness center

Spa/Wellness packages

Facial treatments

Body treatments

Body wrap

Beauty services

Fitness

Body scrub

Kids' club

Snorkeling

Couples' massage

Entertainment

Baby safety gates

General

Air conditioning

Facilities for disabled guests

Non-smoking rooms

Elevator

Family rooms

Soundproof rooms

Wifi in all areas

Safe

Guest Services

Daily housekeeping

Shuttle service (additional charge)

Dry cleaning

Tour desk

Airport shuttle

ATM on site

Concierge

Airport shuttle (additional charge)

Meeting/Banquet facilities

Currency exchange

Valet parking

Room service

Laundry

Ironing service

Shuttle service

Car rental

Suit press

Hair/Beauty salon

Babysitting/Child services

Baggage storage

24-hour front desk

Express check-in/out

Invoice provided

Internet

Free Wifi

Wifi

Internet

Outdoors

Outdoor furniture

Outdoor pool (year-round)

Sun deck

Outdoor pool

Terrace

Security/Safety

Fire extinguishers

Key card access

CCTV in common areas

CCTV outside property

Security alarm

24-hour security

Smoke alarms

Guest accommodation disinfected between stays

Use of cleaning chemicals that are effective against coronavirus

Guests have the option to cancel any cleaning services for their accommodation during their stay

Linens, towels, and laundry washed in accordance with local authority guidelines

Guest accommodation sealed after cleaning

Food can be delivered to guest accommodation

All plates, cutlery, glasses, and other tableware sanitized

Delivered food covered securely

Hand sanitizer in guest accommodation and common areas

First aid kits available

Staff follow all safety protocols as directed by local authorities

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Screens or physical barriers between staff and guests in appropriate areas

Spa

Swimming pool

Beach umbrellas

Pool bar

Pool with view

Infinity pool

Beach chairs/Loungers

Kids' pool

Transportation/Shuttle

Airport drop-off

Airport pickup

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Pet Policy

Pets are not allowed

Please note : groups policy, when booking 6 rooms or more, different policies and additional supplements may apply. the property will contact you and provide more details or contact the property directly with the contact details provided in your confirmation, in palmaïa - the house of aïa, guests have the option to take antigen or pcr covid-19 tests at their own expense, directly on the resort without having to leave the grounds, all products from the boutique, spa treatments, and beauty salon services are subject to an additional cost.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, payment before arrival by bank transfer is required. the property will contact you after you book to provide instructions, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:

8.59

Location:

9.62

Staff:

9.36

Facilities:

9.54

Comfort:

9.75

Cleanliness:

9.73

McDaniel

Feb 3, 2026 08:00:00 AM

Review Score: 10

USA

Reviewer Type: Solo Traveller

Travel Purpose: business

Positive: This place was amazing. I felt so at peace and free. Definitely the reset I needed. Loved everything. This was my first solo trip and this resort delivered!!!

Summary: AMAZING!! Felt at peace and free.

See All Reviews

Room Arrangement

Room Info	Facilities
Family Master Suite Room Type: Twin/Double Room Size: 66 m² 1 King bed(s) Bed 1 Bunk bed Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Body soap, Free toiletries, Bathtub or shower, Toilet paper, Conditioner, Hairdryer, Slippers, Bathtub, Towels, Shower, Toilet, Shampoo, Private bathroom General Air conditioning, Tile/Marble floor, Soundproof, Iron, Fan, Ironing facilities, Smoke Alarm, Safe Media & Technology Flat-screen TV, TV, Cable channels, Telephone Outdoors Balcony, Terrace, Outdoor furniture View View, Landmark view Bedroom Wardrobe or closet, Linens Kitchen Coffee machine Accessibility Accessible by elevator, Upper floors accessible by elevator, Upper floors accessible by stairs only Room amenities Socket near the bed, Non-feather pillow Exclusive services Concierge services
Family King Suite Room Type: Suite Room Size: 50 m² 1 Bunk bed Bed 1 Queen bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Body soap, Free toiletries, Toilet paper, Conditioner, Hairdryer, Slippers, Towels, Shower, Toilet, Shampoo, Private bathroom General Air conditioning, Tile/Marble floor, Soundproof, Iron, Fan, Ironing facilities, Smoke Alarm, Safe Media & Technology Flat-screen TV, TV, Cable channels, Telephone Outdoors Balcony, Terrace, Outdoor furniture View View, Landmark view Bedroom Wardrobe or closet, Linens Kitchen Coffee machine Accessibility Accessible by elevator, Upper floors accessible by elevator, Upper floors accessible by stairs only Room amenities Socket near the bed, Non-feather pillow Exclusive services Concierge services
King Suite with Bathtub Room Type: Double Room Size: 50 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Body soap, Free toiletries, Bathtub or shower, Toilet paper, Conditioner, Hairdryer, Slippers, Bathtub, Towels, Shower, Toilet, Shampoo, Private bathroom General Air conditioning, Tile/Marble floor, Soundproof, Iron, Fan, Ironing facilities, Smoke Alarm, Safe Media & Technology Flat-screen TV, TV, Cable channels, Telephone Outdoors Balcony, Terrace, Outdoor furniture View View, Landmark view Bedroom Wardrobe or closet, Linens Kitchen Coffee machine Accessibility Accessible by elevator, Upper floors accessible by elevator, Upper floors accessible by stairs only Room amenities Socket near the bed, Non-feather pillow Exclusive services Concierge services
Queen Suite Room Type: Double Room Size: 50 m² 2 Full bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Body soap, Free toiletries, Toilet paper, Conditioner, Hairdryer, Slippers, Towels, Shower, Toilet, Shampoo, Private bathroom General Air conditioning, Tile/Marble floor, Soundproof, Iron, Fan, Ironing facilities, Smoke Alarm, Safe Media & Technology Flat-screen TV, TV, Cable channels, Telephone Outdoors Balcony, Terrace, Outdoor furniture View View, Landmark view Bedroom Wardrobe or closet, Linens Kitchen Coffee machine Accessibility Accessible by elevator, Upper floors accessible by elevator, Upper floors accessible by stairs only Room amenities Socket near the bed, Non-feather pillow Exclusive services Concierge services
King Suite Room Type: Double Room Size: 50 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Body soap, Free toiletries, Toilet paper, Conditioner, Hairdryer, Slippers, Towels, Shower, Toilet, Shampoo, Private bathroom General Air conditioning, Tile/Marble floor, Soundproof, Iron, Fan, Ironing facilities, Smoke Alarm, Safe Media & Technology Flat-screen TV, TV, Cable channels, Telephone Outdoors Balcony, Terrace, Outdoor furniture View View, Landmark view Bedroom Wardrobe or closet, Linens Kitchen Coffee machine Accessibility Accessible by elevator, Upper floors accessible by elevator, Upper floors accessible by stairs only Room amenities Socket near the bed, Non-feather pillow Exclusive services Concierge services
King Suite Ocean View Room Type: Suite Room Size: 50 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Body soap, Free toiletries, Toilet paper, Conditioner, Hairdryer, Slippers, Towels, Shower, Toilet, Shampoo, Private bathroom General Air conditioning, Tile/Marble floor, Soundproof, Iron, Fan, Ironing facilities, Smoke Alarm, Safe Media & Technology Flat-screen TV, TV, Cable channels, Telephone Outdoors Balcony, Terrace, Outdoor furniture View Landmark view, View, Sea view Bedroom Wardrobe or closet, Linens Kitchen Coffee machine Accessibility Accessible by elevator, Upper floors accessible by elevator, Upper floors accessible by stairs only Room amenities Socket near the bed, Non-feather pillow Exclusive services Concierge services
Family King Suite Ocean View Room Type: Suite Room Size: 50 m² 1 King bed(s) Bed 1 Bunk bed Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Body soap, Free toiletries, Toilet paper, Conditioner, Hairdryer, Slippers, Towels, Shower, Toilet, Shampoo, Private bathroom General Air conditioning, Tile/Marble floor, Soundproof, Iron, Fan, Ironing facilities, Smoke Alarm, Safe Media & Technology Flat-screen TV, TV, Cable channels, Telephone Outdoors Balcony, Terrace, Outdoor furniture View Landmark view, View, Sea view Bedroom Wardrobe or closet, Linens Kitchen Coffee machine Accessibility Accessible by elevator, Upper floors accessible by elevator, Upper floors accessible by stairs only Room amenities Socket near the bed, Non-feather pillow Exclusive services Concierge services
King Suite with Bathtub Ocean View Room Type: Studio Room Size: 50 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Body soap, Free toiletries, Bathtub or shower, Toilet paper, Conditioner, Hairdryer, Slippers, Bathtub, Towels, Shower, Toilet, Shampoo, Private bathroom General Air conditioning, Tile/Marble floor, Soundproof, Iron, Fan, Ironing facilities, Smoke Alarm, Safe Media & Technology Flat-screen TV, TV, Cable channels, Telephone Outdoors Balcony, Terrace, Outdoor furniture View Landmark view, View, Sea view Bedroom Wardrobe or closet, Linens Kitchen Coffee machine Accessibility Accessible by elevator, Upper floors accessible by elevator, Upper floors accessible by stairs only Room amenities Socket near the bed, Non-feather pillow Exclusive services Concierge services
Queen Suite Ocean View Room Type: Suite Room Size: 50 m² 2 Full bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Body soap, Free toiletries, Toilet paper, Conditioner, Hairdryer, Slippers, Towels, Shower, Toilet, Shampoo, Private bathroom General Air conditioning, Tile/Marble floor, Soundproof, Iron, Fan, Ironing facilities, Smoke Alarm, Safe Media & Technology Flat-screen TV, TV, Cable channels, Telephone Outdoors Balcony, Terrace, Outdoor furniture View Landmark view, View, Sea view Bedroom Wardrobe or closet, Linens Kitchen Coffee machine Accessibility Accessible by elevator, Upper floors accessible by elevator, Upper floors accessible by stairs only Room amenities Socket near the bed, Non-feather pillow Exclusive services Concierge services
Family Master Suite Ocean View Room Type: Suite Room Size: 66 m² 1 King bed(s) Bed 1 Bunk bed Bed	Food & Drink Tea/Coffee maker, Minibar, Bottle of water Bathroom Body soap, Free toiletries, Bathtub or shower, Toilet paper, Conditioner, Hairdryer, Slippers, Bathtub, Towels, Shower, Toilet, Shampoo, Private bathroom General Air conditioning, Tile/Marble floor, Soundproof, Iron, Fan, Ironing facilities, Smoke Alarm, Safe Media & Technology Flat-screen TV, TV, Cable channels, Telephone Outdoors Balcony, Terrace, Outdoor furniture View Landmark view, View, Sea view Bedroom Wardrobe or closet, Linens Kitchen Coffee machine Accessibility Accessible by elevator, Upper floors accessible by elevator, Upper floors accessible by stairs only Room amenities Socket near the bed, Non-feather pillow Exclusive services Concierge services