Is this Puerto Morelos resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Puerto Morelos resort have a swimming pool?

Yes, this Puerto Morelos resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Puerto Morelos resort?

Best-rates for the Puerto Morelos resort starts from $762 per night with includes Guest Services, Hot Tub, Parking, Pool, Balcony/Terrace, Sports/Activities, Spa, Bar, Laundry, Kitchen, View, Ocean View, Accessibility, Business Services, Restaurant, Entertainment, Breakfast, Internet, Air Conditioner, Designated Smoking Area, TV, Bedding/Linens, Wellness Facilities, Toiletries, Wheelchair Accessible with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Puerto Morelos resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the resort has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Puerto Morelos resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Puerto Morelos resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Puerto Morelos resort?

Based on the information reported by the owner or manager, the Puerto Morelos resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Puerto Morelos resort?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Haven Riviera Cancun - All Inclusive - Adults Only | Resort in Cancun

| 9.2 (4953 Reviews) | 1 Bathroom

Puerto Morelos Resort | Haven Riviera Cancun - All Inclusive - Adults Only

Resort in Puerto Morelos, Cancun

Adults-only beachfront property with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Haven Riviera Cancun - All Inclusive - Adults Only's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Haven Riviera Cancun - All Inclusive - Adults Only offers 435 accommodations with free minibar items and espresso makers. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include an outdoor tennis court and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Accessibility

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Bathrobes

Separate bathtub and shower

Hair dryer

Rainfall showerhead

Towels

Designer toiletries

Private bathroom

Bedroom

Blackout drapes/curtains

Air conditioning (climate-controlled)

Pillow-top mattress

Premium bedding

Bed sheets

Ceiling fan

Phone

Safe

Electrical adapters/chargers

Recycling

Laptop-friendly workspace

Desk

Restaurant dining guide

Iron/ironing board

Water-efficient showers only

Eco-friendly cleaning products provided

Local maps

Slippers

Turndown service

Energy-saving switches

Connecting rooms available

Free local calls

Breakfast

Free buffet breakfast available daily 7:00 AM–11:00 AM

24-hour room service

7 restaurants and 1 coffee shop/cafe

3 swim-up bars, 3 poolside bars, 8 bars/lounges and 1 beach bar

Free minibar

Free bottled water

Champagne service

Espresso maker

Parking

Onsite parking options include a garage

Free self parking on site

Wheelchair-accessible parking available

Electric car charging station on site

Free valet parking on site

Accessibility

Wheelchair-accessible registration desk

Handrails in hallways

Well-lit path to entrance

Handrails in stairways

Elevator

Stair-free path to entrance

Wheelchairs available on site

Grab bar near toilet

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility

Wheelchair-accessible parking

Wheelchair-accessible path to elevator

Wheelchair accessible (may have limitations)

Wheelchair-accessible restaurant

Activities

Water tubing

Canoeing

Horse riding

Jet skiing

Outlet shopping

Theme parks

Scuba diving

Windsurfing

Snorkeling

Ziplining

Fishing

Motor boating

Kayaking

Sailing

Adjacent to a golf course

Ecotours

Yoga classes

Full-service spa

Hot tub

4 outdoor pools

Table tennis

24-hour pool access

Karaoke

Basketball

Nightclub

Beach volleyball

Outdoor tennis court

Tennis

Beach yoga

Fitness classes

Pilates classes

24-hour fitness center

Entertainment

Cable channels

50-inch flat-screen TV

General

Conference center (20000 square feet of space)

Computer station

Meeting rooms

Business center

Ballroom

Front-desk safe

Gift shop/newsstand

ATM/banking services

Reception hall

Elevator

Newspapers in lobby

Water dispenser

Banquet hall

French

Portuguese

English

German

Spanish

TV in lobby

Romance packages available

Local culture & ecosystem education

Couples dining

Vegan dining options

At least 80% of food locally-sourced

Annual offsets purchased for at least 10% of carbon footprint

At least 80% lighting from LEDs

Humane treatment of captive wild animals

Locally-owned & organized tours & activities

Comprehensive recycling policy

Designated smoking areas (fines apply)

Vegetarian dining options

Guest Services

Laundry facilities

Snack bar/deli

4 outdoor pools

Porter/bellhop

Daily housekeeping

Tennis lessons

Tour/ticket assistance

Wedding services

Multilingual staff

Golf cart

Concierge services

24-hour front desk

Hair salon

Turndown service

Laundry facilities

Dry cleaning service

Luggage storage

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Garden

Pool sun loungers

Beachfront location

Free pool cabanas

Free beach cabanas

Beach loungers

Terrace

Pool umbrellas

Furnished balcony or patio

Spa

Turkish bath/hammam

Body scrubs

Aromatherapy

Ayurvedic treatments

9 treatment rooms

Body treatments

Outdoor treatment areas

Massage - Swedish

Massage - on the beach

Massage/treatment rooms

Sauna

Massage - deep-tissue

Spa open daily

Body wraps

Reflexology

Massage - sports

Hydrotherapy

Detox wraps

Steam room

Hot tub

Manicures and pedicures

Couples treatment room(s)

Facials

Massage - hot stone

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: midnight early check-in is available for a fee early check-in subject to availability late check-in subject to availability minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before 11:00 am late check-out subject to availability

Child Policy

Children younger than 18 are not allowed at this adults-only property. all guests 18 and older are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property uses a grey water recycling system and eco-friendly cleaning products

Reviews

Ademola

Jan 13, 2026 02:59:51 AM

Review Score: 10

Summary: Clean home and good hospitality

See All Reviews

Room Arrangement

Room Info	Facilities
Junior Suite, 1 King Bed, Balcony, Partial Ocean View Room Size: 678 square feet m² 1 King Bed	General Square feet - 678, Private hot tub, Number of living rooms 0, Private hot tub (outdoor), Square meters - 63, Pool view, Number of bedrooms - 0, Ping - 19.05, Partial ocean view, Balcony, Bed count minimum 1, Bed count maximum 1
Serenity Club Ocean View 2 Queen Beds Junior Suite Room Size: 735 square feet m² 2 Queen Beds	General Private hot tub, Number of living rooms 0, Private hot tub (outdoor), Square feet - 735, Number of bedrooms - 1, Square meters - 68, Ocean view, Bed count minimum 2, Ping - 21, Bed count maximum 2
Serenity Club Swim Out Partial Ocean View King Bed Junior Suite Room Size: 735 square feet m² 1 King Bed	General Number of living rooms 0, Partial sea view, Square feet - 735, Number of bedrooms - 1, Square meters - 68, Bed count minimum 1, Bed count maximum 1, Ping - 21
Serenity Club, One Bedroom, Master Suite, Ocean Front Room Size: 1249 square feet m² 1 King Bed	General Private hot tub, Number of bedrooms - 1, Pillow menu, Separate bedroom, Ping - 35.1, Number of living rooms 1, Private hot tub (outdoor), Square meters - 116, Square feet - 1249, Separate sitting area, Club level room, Bed count minimum 1, Ocean view, Bed count maximum 1
Serenity Club, Romance Junior Suite, Swim Out, Ocean Front Room Size: 603 square feet m² 1 King Bed	General Number of living rooms 0, Pool view, Number of bedrooms - 0, Square feet - 603, Pillow menu, Club level room, Bed count minimum 1, Square meters - 56, Ping - 16.95, Bed count maximum 1, Private pool
Serenity Club Partial Ocean View 2 Queen Beds Junior Suite Room Size: 735 square feet m² 2 Queen Beds	General Private hot tub, Number of living rooms 0, Private hot tub (outdoor), Partial sea view, Square feet - 735, Number of bedrooms - 1, Square meters - 68, Bed count minimum 2, Ping - 21, Bed count maximum 2
Presidential Suite (Serenity Club Ocean Front) Room Size: 2454 square feet m² 1 King Bed	General Private hot tub, Ping - 68.97, Number of bedrooms - 1, Pillow menu, Stovetop, Number of living rooms 1, Separate dining area, Private hot tub (outdoor), Cookware, dishware, and utensils, Kitchen, Square feet - 2454, Square meters - 228, Separate sitting area, Club level room, Bed count minimum 1, Ocean view, Bed count maximum 1
Serenity Club, Two Bedroom, Master Suite, Ocean Front Room Size: 1808 square feet m² 2 King Beds	General Private hot tub, Square feet - 1808, Number of bedrooms - 1, Pillow menu, Separate bedroom, Number of living rooms 1, Separate dining area, Private hot tub (outdoor), Separate sitting area, Club level room, Square meters - 168, Ping - 50.81, Ocean view, Bed count minimum 2, Bed count maximum 2
Pure Wellness Junior Suite Partial Ocean View Room Size: 678 square feet m² 1 King Bed	General Square feet - 678, Private hot tub, Number of living rooms 0, Private hot tub (outdoor), Square meters - 63, Ping - 19.05, Number of bedrooms - 1, Partial ocean view, Bed count minimum 1, Bed count maximum 1
Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite Room Size: 735 square feet m² 2 Queen Beds	General Number of living rooms 0, Partial sea view, Square feet - 735, Number of bedrooms - 1, Square meters - 68, Bed count minimum 2, Ping - 21, Bed count maximum 2
Junior Suite Garden View Room Size: 603 square feet m² 1 King Bed	General Private hot tub, Number of living rooms 0, Grab bar - in shower, Number of bedrooms - 0, Wheelchair-width doorways, Low-height counters/sink, Square feet - 603, Sofa bed, Wheelchair accessible, Extra bed count 1, Square meters - 56, Lowered locks/deadbolt, Private hot tub (outdoor), Garden view, Bed count minimum 1, Ping - 16.95, Bed count maximum 1
Romance Junior Suite Swim-Out Partial Ocean View Room Size: 678 square feet m² 1 King Bed	General Square feet - 678, Number of living rooms 0, Square meters - 63, Number of bedrooms - 0, Ping - 19.05, Partial ocean view, Bed count minimum 1, Bed count maximum 1, Private pool
Serenity Club Partial Ocean View King Bed Junior Suite Room Size: 747 square feet m² 1 King Bed	General Private hot tub, Number of living rooms 0, Private hot tub (outdoor), Square feet - 747, Number of bedrooms - 1, Partial ocean view, Balcony, Square meters - 69, Bed count minimum 1, Bed count maximum 1, Ping - 21
Junior Suite, 1 King Bed, Garden View (Swim out) Room Size: 603 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Square feet - 603, Garden view, Bed count minimum 1, Square meters - 56, Ping - 16.95, Bed count maximum 1, Private pool
Junior Suite, 2 Double Beds, Partial Ocean View Room Size: m² 2 Double Beds	General Number of living rooms 0, Number of bedrooms - 1, Bed count minimum 2, Bed count maximum 2
Romance Junior Suite Partial Ocean View Room Size: 678 square feet m² 1 King Bed	General Square feet - 678, Private hot tub, Number of living rooms 0, Private hot tub (outdoor), Square meters - 63, Number of bedrooms - 0, Ping - 19.05, Partial ocean view, Bed count minimum 1, Bed count maximum 1
Serenity Club Junior Suite Ocean Front Room Size: 603 square feet m² 1 King Bed	General Private hot tub, Number of living rooms 0, Private hot tub (outdoor), Square feet - 603, Number of bedrooms - 1, Pillow menu, Club level room, Bed count minimum 1, Square meters - 56, Ocean view, Ping - 16.95, Bed count maximum 1
Junior Suite Swim-Out Partial Ocean View Room Size: 678 square feet m² 1 King Bed	General Square feet - 678, Number of living rooms 0, Square meters - 63, Number of bedrooms - 0, Ping - 19.05, Partial ocean view, Bed count minimum 1, Bed count maximum 1, Private pool
Serenity Club Romance Jr Suite Ocean Front Room Size: 603 square feet m² 1 King Bed	General Private hot tub, Number of living rooms 0, Private hot tub (outdoor), Number of bedrooms - 0, Square feet - 603, Pillow menu, Sea view, Club level room, Bed count minimum 1, Square meters - 56, Ping - 16.95, Bed count maximum 1
Serentiy Club Junior Suite Swim Out Ocean Front Room Size: 603 square feet m² 1 King Bed	General Number of living rooms 0, Pool view, Number of bedrooms - 0, Square feet - 603, Pillow menu, Club level room, Bed count minimum 1, Square meters - 56, Ping - 16.95, Bed count maximum 1, Private pool
Serenity Club Ocean View King Bed Junior Suite Room Size: 735 square feet m² 1 King Bed	General Private hot tub, Number of living rooms 0, Private hot tub (outdoor), Square feet - 735, Number of bedrooms - 1, Square meters - 68, Bed count minimum 1, Ocean view, Bed count maximum 1, Ping - 21